Opening Hours

Animal Viewing Hours:
Monday - Friday: 10am - 4pm
Saturday: 9am - 4pm

General Hours: 
Most Days: 9am - 5pm
Wednesdays:  10am - 5pm
CLOSED: Sundays and Public Holidays

Ready To Go Evacuation

By planning and acting early you can avoid fatal and potentially dangerous situations for your pets. Although individual needs vary, we have developed a comprehensive kit that will assist you so you are ready to go in case of an emergency. 

Send me the Ready To Go preparation kit

Ready to go Pack

Ready To Go Preparation Kit:

This FREE kit will provide you with information and ideas on how to plan an evacuation with your pets. It includes:

  • Emergency plan steps and checklist to ensure you are ready to go in case of an emergency
  • Special door hanger to leave behind to advise emergency services of your pets location
  • Magnet to display the plan and checklist in a prominent area in your house
  • Identification card for your wallet to notify others that you have pets at home

After an Emergency

After an emergency it is important for you to monitor and check your pet for any injuries or illnesses. It would also be a good idea to:

  • Survey your property for hazards such as sharp objects, dangerous materials, live wires and contaminated water
  • Make sure areas around your house are secure
  • If your pets have been without food for a while, reintroduce food slowly and in small portions
  • Allow access to clean water
  • Evacuations can be stressful for both people and animals, so it’s important to be patient with your pet as they recover. This may include allowing them to have quiet periods to rest and recover. Pets may not show immediate consequences of stress, so it’s important that you monitor their behaviour closely in the aftermath of any significant changes. If you notice any issues arising, please speak with your veterinarian


Who can I contact if my pet gets lost?

If your pet is lost in an emergency please contact our shelter or Domestic Animal Services

What about livestock, horses or other large pets?

ACT Emergency Services Agency have plenty of additional information to help those who own horses and livestock in case of an emergency. You can access the site here.

Where can I view updates in case of an emergency?

In case of emergency you can follow the ACT State Emergency Service website for any updates or news. 

What happens if I need to visit an after hours vet?

There are a couple of after hour vet clinics. We recommend you search for your nearest out of hours vet online. 

Where can I purchase a pet first aid kit?

Pet first aid kits can be purchased from our shelter located at 12 Kirkpatrick Street, Weston Creek. 

Does leaving behind the door hanger guarantee that emergency services will evacuate my pets for me?

No. Emergency services will always have to prioritise their work, but it doesn’t hurt to let others know that your pets are inside.