Tango's Place Cat Boarding

You are welcome to inspect Tango’s Place prior to booking.  Visits are available Monday to Saturday, between 12pm and 4pm.  No appointment is necessary.

Of course!  You are welcome to visit your cat at Tango’s Place from Monday to Saturday, between 12pm and 4pm.  No appointment is necessary.

If your cats are happy to share, then they are welcome to stay together, depending on the type of Suite. 

Check in is between 2pm and 4pm, Monday to Saturday.

Check out is between 10am and 12pm, Monday to Saturday.

Tango’s Place is closed for check ins and check outs on Sundays and Public Holidays.

We require a copy of your cat’s F3 vaccination certificate at the time of booking. For kittens, they must have completed their full course of the F3 vaccination two weeks prior to boarding. For cats, their annual F3 vaccination must be up to date two weeks prior to boarding. Cats and kittens must be up to date with flea and tick treatments.

We provide and feed Royal Canin dry food – a highly-concentrated, nutritionally-balanced food. The varieties available are Kitten, Indoor Adult, Indoor 7+, Digestive Care and Light Weight Care.

If your cat is on a special or prescription diet, or if you would like them to have wet food, you are welcome to provide this with feeding instructions.

Oral and topical medication can be administered. All medications must be provided in original packaging with prescription label or dosage. Please ensure to communicate instructions clearly with staff. If your cat normally eats their medication in a particular food or treat, please provide this.

Staff will make every reasonable effort to medicate cats as required, provided it is safe to do so.

We are unable to administer injections.

The best way to guarantee an early check in or late check out is to book an additional night. 

Alternatively, we may be able to accommodate your cat earlier than check in time or later than check out time, though if another cat is booked into the same suite, your cat will need to stay in their carrier until it is vacant.

Cats adopted from RSPCA ACT receive a 10% discount. Please advise in your ‘Guest Details’ form when booking if your cat is adopted from RSPCA ACT.  Your discount will then be applied, and you will receive a reduction in the final balance owing. 

A 10% discount will be automatically applied to bookings of 30 nights or more.

Cats with FIV are permitted to board at Tango’s Place, provided they are otherwise healthy at the time of boarding and this has been communicated in writing to staff prior to boarding.

If your cat shows any signs of illness or injury while at Tango’s Place, an RSPCA ACT veterinarian will provide a consultation. Should any treatment or medication be recommended, we will endeavour to contact you or your nominated emergency contact prior to administering.  If we cannot reach you, we will follow your directions as indicated on the Guest Details form, unless a veterinarian deems an alternative course of action necessary on ethical and animal welfare grounds.  We may also request a veterinary history from your cat’s regular vet.

Consultations for cats staying at Tango’s Place are free of charge. Any treatment or medication will be at your expense and is payable at check out.

Your cat can only be collected by someone other than you or your emergency contact if you have provided us with authorisation and their name beforehand.

• Check in time is between 2pm – 4pm on the first day of your booking. (Closed for check ins and check outs on Sundays and Public Holidays).
• Check out time is between 10am – 12pm on the last day of your booking. (Closed for check ins and check outs on Sundays and Public Holidays).
• RSPCA ACT is closed on Sundays and Public Holidays. Check ins and check outs are not permitted on these days.  Amendments may be made to your booking if you have booked for check in or check out on a Sunday or Public Holiday.

• F3 vaccination – copy of certificate required at time of booking
  • Kittens – full course must be complete two (2) weeks prior to boarding
  • Cats – F3 vaccination is required annually, and must be up to date two (2) weeks prior to boarding
• Cats must be free of parasites including intestinal worms, fleas and ticks 
• All wormer parasite prevention (including hydatids) must have been administered within the three (3) months prior to final date of boarding.  If not, the cat(s) will be required to be wormed prior to admission at owner’s expense.
• If cat is due for three (3) monthly all wormer parasite prevention during stay, medication is to be provided by owner, or can be provided and administered by RSPCA ACT at owner’s expense.
• For long term boarders, all wormer parasite prevention (including hydatids) is required to be provided every three (3) months.  Medication is to be provided by owner, or provided by RSPCA ACT at owner’s expense.
• Cats must be free of contagious diseases including (but not limited to) ringworm, cat flu and giardia.       Cats awaiting test results for suspected contagious diseases are not permitted to board until a negative result is returned.
• Cats with FIV are permitted, provided they are otherwise healthy at the time of boarding and this has been communicated in writing to staff prior to boarding.
• Cats with non-contagious diseases requiring oral and topical medications are permitted.
• Cats with non-contagious diseases that require medication via injection are not permitted (e.g. insulin injections). 
• A copy of your cat’s veterinary history may be requested.
• It is a legal requirement for cats to have been treated with an all wormer (including hydatids) in the three months prior to admission, as outline in the ACT Animal Welfare (Overnight Animal Boarding Establishments) Mandatory Code of Practice2021.
• Should a copy of your kitten/cat’s current vaccination certificate or veterinary history not be produced or your cat is deemed to not have sufficient vaccination coverage at time of admission, entry will be refused and will result in 100% loss of your deposit. It will become your responsibility to make alternative arrangements. Under no circumstances will RSPCA ACT admit your cat.

Stress:

•  Any change in environment can be initially stressful for cats.  We endeavour to provide as calming an environment as is possible.  We will offer stressed or timid cats additional places to hide, and may cover their suite door with a blanket for an extra feeling of security.  We use a Feliway diffuser throughout Tango’s, and will also spray Feliway onto the soft furnishing of cats showing signs of stress.
• If your cat shows ongoing signs of stress (not eating, drinking or toileting for more than 48 hours, shyness more than would be expected for your cat, aggression etc.) while at Tango’s Place, we will attempt to contact you to discuss this.  An RSPCA ACT veterinarian will provide a consultation. The vet may recommend treatment or medication to assist with stress and anxiety, and to encourage eating or toileting.  We will attempt to contact you or your emergency contact prior to administering. 
• If we cannot reach you, we will follow your directions as indicated on the Guest Details form, unless a veterinarian deems an alternative course of action necessary on ethical and animal welfare grounds.  We may also request a veterinary history from your cat’s regular vet.
• Consultation for cats staying at Tango’s Place are free of charge, as we want to ensure the best care for all of our guests.  Any treatment or medication will be at your expense, and will be payable at check out.

Aggression: 

• At RSPCA ACT we understand and respect that cats have a wide range of emotions.  If you think your cat may be a danger to staff, please contact us to discuss prior to booking.  The decision to allow cats to board is determined on their welfare, and the safety of our staff in caring for them.

• Medication must be provided in original packaging with prescription label or dosage.
• Staff will make every reasonable effort to medicate cats as required, as long as it is safe to do so.

• Cats and kittens are fed a diet of Royal Canin dry food twice per day.  Varieties offered are Kitten, Indoor Adult, Indoor 7+, Digestive Care and Light Weight Care.
• If wet food is required, this is to be provided by the owner, or can be provided from RSPCA ACT retail shop at owner’s expense.
• Should the above Royal Canin dry food not be appropriate, owner can provide cat’s own diet, along with feeding instructions.

• Should your animal require veterinary treatment and either you or your emergency contact cannot be contacted, RSPCA ACT will undertake any treatments necessary for the welfare of your animal at your cost, in accordance with your booking form.
• Should you request your animal receive non-emergency veterinary treatment at another facility, RSPCA ACT:
  • will require a letter from your nominated facility confirming your arrangement
  • will undertake any treatments necessary to stabilise your pet prior to transportation
  • will charge for stabilisation treatments and transportation fees
  • will undertake any treatments necessary at RSPCA ACT vet clinic (at owner’s cost), should an appointment not be available at your nominated facility
• Should your cat be found to have entered boarding with a contagious disease, RSPCA ACT may:
  • charge an additional cleaning fee of up to $200, determined by the extent of cleaning required;
  • charge for any veterinary consultation, treatment and medications deemed necessary;
  • assume permission to administer treatment or medications as deemed necessary by veterinarians for animal welfare, to alleviate symptoms, and stop progression and spread of disease;
  • isolate your cat within its suite in Tango’s Place; or
  • quarantine your cat in a separate isolation area (not within Tango’s Place) until you are able to collect your cat; or
  • request your cat be collected from Tango’s Place immediately;
  • require stringent health guarantees prior to the commencement of future boarding.
• Whilst RSPCA ACT will take all possible care of your animal(s) during the boarding period, RSPCA ACT is not responsible for any illness, injury or death which may occur during that time.
• Whilst RSPCA ACT will take all possible care of personal items provided for the animal(s)’ stay, RSPCA ACT is not responsible for any damage or loss to any such items.
• Any costs incurred during the period of your cat’s booking must be paid at time of check-out. Costs may include:
  • veterinary treatments and medications;
  • special diets;
  • replacement food;
  • replacement of personal items;
  • additional boarding costs.

• If you have not contacted the RSPCA ACT to arrange collection of your animal(s) within 7 days of the final date of boarding, the animal(s) will become the property of RSPCA ACT as per RSPCA ACT Uncollected Animal Policy.

•  A full refund or credit, less a $25 administration fee will be given if a cancellation is made with a notice period of seven (7) days or more; or
•  A 50% refund or credit, less a $25 administration fee will be given if cancellation is made with a notice period of less than seven (7) days’ notice but more than two (2) days’; or
•  No refund or credit will be given if cancellation made with a notice period less than 48 hours; or
•  No refund or credit will be given if an animal is collected early.

• Additional services such as brushing and daily photos may be added to your booking for an additional cost.  RSPCA ACT will make every reasonable effort to complete additional services, provided it is safe to do so.  Any additional services not provided will be eligible for a refund.